Say what you do, and do what you say; quality is that simple
Quality at Sheet Metal Vietnam
Sheet Metal Vietnam is committed to delivering high-quality sheet metal products and services by adhering to a rigorous quality promise. Our approach combines a structured design process, continuous process improvements, clear communication, and transparency. Next to that adherence to international standards. By doing so we ensure that our customers receive the best possible outcomes. Below, we break down each aspect of our quality promise and explain how they are implemented within our operations.
1. Design Process Top-Down Starting with the Goal
This principle emphasizes the importance of starting any project with a clear goal in mind. At Sheet Metal Vietnam, we initiate everything we do by defining the end objectives. This includes things such as product specifications, customer requirements, and performance criteria. This top-down approach means that the goals drive every subsequent decision in the organization and all of our operations.
Our design process begins with a detailed analysis of customer needs, market demands, and technical feasibility. From there, design teams develop solutions that are not only functional but also optimized for cost, manufacturability, and quality. By keeping the end goal at the forefront, we can ensure that our process remains focused. This approach creates a cohesive vision that guides the entire organization, aligning all teams toward common objectives.
2. Improve Processes Bottom-Up to Improve Quality and Efficiency
While our design process starts at the top with clear goals, our commitment to continuous improvement starts from the ground up. We empower employees at every level to identify opportunities for improving processes and enhancing both quality and efficiency. This bottom-up approach involves engaging with the gemba (work floor). This is because they are often best positioned to see inefficiencies and suggest practical solutions.
At Sheet Metal Vietnam, we foster a culture of continuous improvement through training, open communication, and systematic feedback loops. Lean manufacturing principles, Six Sigma techniques, and Kaizen activities are regularly employed. The key focus is to streamline workflows, reduce waste, and enhance product quality. Employee suggestions are encouraged, evaluated, and implemented where feasible, leading to incremental improvements that collectively make a significant impact. This approach ensures that our processes are continually refined based on real-world insights from those closest to the work.
3. Make Things Clear and Then Proceed to Do Those Things
Clarity is crucial for consistent quality and successful execution. This principle stresses the importance of clearly defining tasks, roles, expectations, and procedures before taking action. At Sheet Metal Vietnam, we emphasize thorough planning, clear communication of requirements, and detailed documentation to ensure that every team member knows exactly what needs to be done and how to do it.
We implement this principle by creating comprehensive work instructions, standard operating procedures, and quality control checklists that guide our daily operations. Before any project or production run, we hold briefings to align everyone involved, discussing specifications, potential challenges, and quality standards. This proactive approach reduces misunderstandings, ensures that tasks are performed correctly the first time, and minimizes the need for rework. By making things clear upfront, we can proceed confidently and efficiently, ensuring consistent delivery of high-quality products.
4. Transparency by Having Cameras Accessible for Customers That Show How We Are Doing
Transparency builds trust, so Sheet Metal Vietnam prioritizes giving customers direct access to our operations. We place cameras throughout our production facilities, allowing customers to monitor their orders’ progress in real-time. Our production team shares camera access when they dispatch orders in the ERP shop floor control system. This visibility keeps customers informed about how we manufacture their products, boosting their confidence and ensuring our accountability.
Our approach to transparency serves multiple purposes. For customers, it offers peace of mind and a firsthand look at our commitment to quality. For our team, it fosters a culture of accountability and pride in our work. Knowing that our efforts are always on display. This innovative practice also allows us to showcase our capabilities, technology, and adherence to best practices. Further reinforcing our reputation as a reliable and quality-driven manufacturer.
Quality management system
Quality System Overview and Implementation at Sheet Metal Vietnam
ISO 9001 sets an internationally recognized standard for quality management systems (QMS). It helps organizations ensure their products and services consistently meet customer and regulatory requirements while promoting continual improvement. The ISO 9001 standard builds on key quality management principles, including customer focus, leadership involvement, process approach, and evidence-based decision-making.
Implementing ISO at Sheet Metal Vietnam
- Quality Management System (QMS) Structure: Our QMS integrates quality control at every stage of the production process, from initial design to final delivery. We document procedures, set quality objectives, and maintain records that show compliance with ISO 9001 standards.
- Process Approach: We define, monitor, and optimize every activity in our process-based approach, from procurement to manufacturing and inspection. This approach helps us understand the relationships between processes, allowing us to manage them as a cohesive system driving continuous improvement.
- Leadership and Commitment: Top management at Sheet Metal Vietnam actively leads the QMS by setting quality goals, providing resources, and communicating policies throughout the organization. Leadership commitment strengthens our quality promise and aligns our strategic direction with our quality objectives.
- Risk-Based Thinking: We identify risks and opportunities at each production stage, implementing preventive measures to minimize issues affecting quality. Our risk management system proactively identifies and mitigates potential problems, integrating this thinking into all operations.
- Customer Focus: Our ISO 9001 system puts the customer at its center. We gather feedback, conduct satisfaction surveys, and use these insights to refine processes and enhance product quality. By consistently focusing on customer needs, we ensure our products meet and exceed expectations.
- Continual Improvement: The ISO 9001 system promotes a culture of continuous improvement at Sheet Metal Vietnam. We conduct regular audits, performance evaluations, and corrective actions to find enhancement areas, and implement changes that boost efficiency and quality.
Other resources
Contact us to discuss more about working with us in EOM production and contract manufacturing assignments. If you want to learn more about the quality management system we use please visit the following page ISO 9001:2015.